You have the right to delete your entire Family Rewards account, or to request deletion of specific data only — without closing your account. This page covers both options.
Delete directly in the app
Launch the Family Rewards app on your Android device and make sure you're signed in to the account you want to delete.
Tap the ⚙ Settings icon in the top-right corner of the main screen (or navigate to Menu → Account Settings).
Scroll to the bottom of Account Settings and tap Delete Account. You'll be shown a summary of what will be deleted.
Type DELETE to confirm, then tap the red Permanently Delete button. Your request is submitted immediately. You'll receive a confirmation email within 24 hours.
If you no longer have access to the app or prefer to submit your request in writing, email us at privacy@aychlabs.com with the subject line "Account Deletion Request."
Include the email address on your Family Rewards account. We'll verify your identity and complete the deletion within 30 days, then send a confirmation.
All personal data will be permanently deleted or anonymized within 30 days of your confirmed request. Crash log data (anonymized, no personal info) cycles out within 90 days per our standard rotation.
We do not sell data. Retained items contain no personal information linked to you or your children.
You don't have to close your account to delete data. You can request removal of specific records — such as a child's profile, task history, photos, or all family data — while keeping your parent account intact.
Email privacy@aychlabs.com with the subject line "Partial Data Deletion Request" and include:
We'll verify your identity and confirm the deletion within 30 days. We will never delete more than you request without your explicit confirmation.
Specific data removal requests are processed within 30 days. Your account remains fully active throughout. You'll receive an email confirmation once the requested data has been removed.
For urgent matters involving a child's data, please mark your subject line "URGENT — Child Privacy." We will prioritize those requests. See our full Privacy Policy for complete details on data retention and your rights under COPPA, CCPA, and GDPR.